How long does the Limited Warranty last?

Tic Tac Design offers you, on all its products, a Limited Warranty of two years from the date of purchase. For specific details about what the warranty covers, please visit the Warranty area in the Service area of our website.

How can I have a new battery?

If you need to replace the battery, all watch models can be sent directly to our Service Centre to the following address:

TIC TAC DESIGN sas – Customer Service – Via Patellara 14 – 64010 Controguerra (TE) Italy.

Otherwise, you can contact an authorized jeweler to replace the batteries. For the warranty, please keep all the receipts of batteries replacements and repair services issued by authorized jewelers. Do not try to replace the battery by yourself or in any caseto take the watch apart. This would invalidate your warranty at once.

What are the conditions for Returns?

Do you want to change color or size? Are you not satisfied with your purchase? Dear Customer, we inform you that you have a period of 10 days to send the items back., from the day you take possession of the products ordered on www.tictacdesign.com. Pease visit the Returns and Changes area in Service area of our website.

How is it possible to visualize the state of the order?

Within 24 hours after the order has been considered, you will receive the code of your order. This code allows you to get information about the state of the supply and delivery visiting DHL websites, in the area reserved to shipments. The website address of the carrier is indicated in the e-mail containing the  confirmation of your order. You can also contact our Customer Service by e-mail for any question related to the management of your order.

The bracelet of my watch is broken, can I order a new one?

If your bracelet is broken, you can replace it with a new original one. In the Watches area of our website, you can purchase it separately. All the goods are checked before shipping and that’s why Tic Tac Design disclaims any liability for damage caused by third parties during transport or for any damage caused by the customer. Please remember that the bracelets are not covered by warranty.